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Maslach Burnout Inventory – Human Services Survey
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About Maslach Burnout Inventory – Human Services Survey
Scale Name
Maslach Burnout Inventory – Human Services Survey
Author Details
Christina Maslach & Susan E. Jackson
Translation Availability
Not Sure
Background/Description
The Maslach Burnout Inventory – Human Services Survey (MBI-HSS) is a psychological assessment instrument comprising 22 symptom items pertaining to occupational burnout. It was developed by Christina Maslach and Susan E. Jackson in 1981 and is one of the most widely used and well-validated burnout measures in the world.
The MBI-HSS is designed to assess burnout in individuals working in human services professions, but it has also been used to assess burnout in other professions, such as healthcare, education, and business.
The MBI-HSS assesses three dimensions of burnout:
- Emotional exhaustion (EE): Feeling drained, used up, and unable to give any more emotionally.
- Depersonalization (DP): Feeling cynical, callous, and detached from the people you work with.
- Personal accomplishment (PA): Feeling a sense of efficacy and competence in your work.
Each dimension is assessed by seven items, which are rated on a 7-point Likert scale from 0 (Never) to 6 (Every day).
The MBI-HSS can be used to assess burnout in individuals, groups, and organizations. It is a valuable tool for identifying individuals who are at risk of burnout and for developing strategies to prevent and treat burnout. It can also be used to assess the overall level of burnout within an organization.
The MBI-HSS is easy to administer and score. It can be completed online or on paper. The survey takes about 10 minutes to complete.
The MBI-HSS was developed in the late 1970s in response to a growing awareness of the problem of burnout among human services professionals. Maslach and Jackson were interested in developing a measure of burnout that could be used to identify individuals who are at risk of burnout and to evaluate the effectiveness of interventions to prevent and treat burnout.
The MBI-HSS was developed based on interviews with human services professionals and on a review of the literature on burnout. The survey items were selected to represent the three dimensions of burnout that Maslach and Jackson identified: emotional exhaustion, depersonalization, and personal accomplishment.
The MBI-HSS is a self-report survey that is used to assess burnout in individuals working in human services professions. The survey consists of 22 items that are rated on a 7-point Likert scale. The three dimensions of burnout assessed by the MBI-HSS are emotional exhaustion, depersonalization, and personal accomplishment.
The MBI-HSS is a valuable tool for identifying individuals who are at risk of burnout and for developing strategies to prevent and treat burnout. It can also be used to assess the overall level of burnout within an organization.
Administration, Scoring and Interpretation
- Provide the respondent with a copy of the MBI-HSS survey and a pencil or pen.
- Instruct the respondent to read each item carefully and rate their response on the 7-point Likert scale, from 0 (Never) to 6 (Every day).
- Once the respondent has completed the survey, collect it from them.
Reliability and Validity
The Maslach Burnout Inventory – Human Services Survey (MBI-HSS) is a well-established and psychometrically sound instrument for measuring burnout. It has been shown to be reliable and valid in a variety of studies and populations.
Reliability is the degree to which a measure is consistent and reproducible. The MBI-HSS has high internal consistency reliability, with Cronbach’s alpha coefficients of .90 for emotional exhaustion, .76 for depersonalization, and .76 for personal accomplishment. This means that the items within each dimension of the MBI-HSS are highly correlated with each other, suggesting that they are measuring the same underlying construct.
The MBI-HSS also has good test-retest reliability, with correlation coefficients between .60 and .82 for the three dimensions of burnout over a period of a few weeks to a year. This means that the MBI-HSS is relatively stable over time, and that individuals’ scores on the MBI-HSS are likely to be similar if they take the survey multiple times over a relatively short period of time.
Validity is the degree to which a measure accurately assesses what it is intended to measure. The MBI-HSS has been shown to be valid in a number of ways.
- Content validity: The items of the MBI-HSS were carefully selected to represent the three dimensions of burnout that Maslach and Jackson identified: emotional exhaustion, depersonalization, and personal accomplishment.
- Construct validity: The MBI-HSS has been shown to correlate with other measures of burnout and related constructs, such as job satisfaction, job stress, and mental health symptoms.
- Discriminant validity: The MBI-HSS has been shown to be able to discriminate between individuals who are experiencing burnout and those who are not.
- Concurrent validity: The MBI-HSS has been shown to correlate with measures of other variables that are known to be associated with burnout, such as work hours, workload, and perceived social support.
Available Versions
22-Items
Reference
Maslach, C., & Jackson, S. E. (1981). MBI: Maslach burnout inventory. manual. Palo Alto, CA: University of California, Consulting Psychologists Press.
Important Link
Scale File:
Frequently Asked Questions
Q: What is the Maslach Burnout Inventory – Human Services Survey?
A: The MBI is a self-report survey that measures burnout in individuals working in human services professions.
Q: What are the three dimensions of burnout that the MBI assesses?
A: Emotional exhaustion, depersonalization, and personal accomplishment.
Q: How is the MBI scored?
A: Each dimension of the MBI is scored separately by summing the scores for the items in that dimension. Higher scores on emotional exhaustion and depersonalization indicate a higher level of burnout. Lower scores on personal accomplishment indicate a higher level of burnout.
Q: How reliable and valid is the Maslach Burnout Inventory – Human Services Survey?
A: The MBI is a well-established and psychometrically sound instrument for measuring burnout. It has been shown to be reliable and valid in a variety of studies and populations.
Q: How can I use the MBI?
A: The MBI can be used to assess burnout in individuals, groups, and organizations. It can also be used to track changes in burnout over time.
Q: Where can I find the MBI?
A: The MBI is available from a number of sources, including the publisher, Consulting Psychologists Press.
Q: Is there a short version of the MBI?
A: Yes, there is a short version of the MBI called the MBI-Short Form. It is a 9-item survey that measures the three dimensions of burnout in a shorter amount of time.
Q: Who developed the MBI?
A: The MBI was developed by Christina Maslach and Susan E. Jackson in 1981.
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